This privacy statement discloses the privacy
practices for the Complete Chocolate and Confectionery Site.
Information Collection and Use
Award Services is the sole owner of the
information collected on this site. We will not sell, share, or rent
this information to others in ways different from what is disclosed in
this statement.
Award Services collects information from our
users at several different points on our website.
E-mail Protection
Because of the nature of this site, your
company contact information will be available for public view. We are
aware of the increasing problems with SPAM and unauthorized use of
e-mail addresses. Your e-mail address(es) will only be accessible to
registered users, and will not be leased or sold for mass-mailing.
Registration
In order to use this website, a user must
first complete the registration form. During registration a user is
required to give their contact information, (including without
limitation name, title, email address, street address, telephone number
and fax number) name, and email address. This information is used to
contact the user about the services on our site for which they have
expressed interest. We may also request financial information (like
credit card number, expiration date). This information is used for
billing purposes. It is optional for the user to provide demographic
information (such as income level and gender), and unique identifiers
(such as social security number). Our service will require Member to
provide product information including item descriptions, prices, and
quantities available (if Member is a seller) and items, prices and
quantities desired (if Member is a buyer). We encourage this information
to be a complete as possible so that we can provide a more personalized
experience on our site.
Cookies
A cookie is a piece of data stored on the
user’s hard drive containing information about the user. Usage of a
cookie is in no way linked to any personally identifiable information
while on our site. Once the user closes their browser, the cookie simply
terminates. For instance, by setting a cookie on our site, the user
would not have to log in a password more than once, thereby saving time
while on our site. If a user rejects the cookie, they may still use our
site. The only drawback to this is that the user will be limited in some
areas of our site. Cookies can also enable us to track and target the
interests of our users to enhance the experience on our site.
Some of our business partners may use
cookies on our site (for example, advertisers). However, we have no
access to or control over these cookies.
Log Files
We use IP addresses to analyze trends,
administer the site, track user’s movement, and gather broad
demographic information for aggregate use. IP addresses are not linked
to personally identifiable information.
Sharing
Occasionally we may partner with another
party to provide specific services. When the user signs up for these
services, we will share names, or other contact information that is
necessary for the third party to provide these services.
These parties are not allowed to use
personally identifiable information except for the purpose of providing
these services.
Links
This web site contains links to other sites.
Please be aware that we are not responsible for the privacy practices of
such other sites. We encourage our users to be aware when they leave our
site and to read the privacy statements of each and every web site that
collects personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site may requests
information from users via surveys or contests. Participation in these
surveys or contests is completely voluntary and the user therefore has a
choice whether or not to disclose this information. Information
requested may include contact information (such as name and shipping
address), and demographic information (such as zip code, age level).
Contact information will be used to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or improving
the use and satisfaction of this site.
Security
This website takes every precaution to
protect our users’ information. When users submit sensitive
information via the website, your information is protected both online
and off-line.
When we ask our users to enter sensitive
information (such as credit card number and/or social security number),
that information is encrypted and is protected with the best encryption
software in the industry - SSL. While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect
sensitive information online, we also do everything in our power to
protect user-information off-line. All of our users’ information, not
just the sensitive information mentioned above, is restricted in our
offices. Every quarter, as well as any time new policies are added, our
employees are notified and/or reminded about the importance we place on
privacy, and what they can do to ensure our customers’ information is
protected.
Non-disclosure Can’t Be Guaranteed
Unfortunately (and notwithstanding anything
to the contrary in this policy), due to the existing regulatory and
technical environment, we cannot guarantee that all of our Members’ or
Users’ communications, transaction information and other information
that identifies Members or Users will never be disclosed in ways not
otherwise described in this Privacy Policy. By way of example (without
limiting the foregoing), we may be forced to disclose information to the
government or third parties under certain circumstances, or third
parties may unlawfully intercept or access a Member’s or User’s
transmissions or communications. Further, we may disclose any
information about a Member or a User to law enforcement or other
government officials as we, in our sole discretion, believe necessary or
appropriate. Therefore, although we use industry standard practices to
protect member privacy, we do not promise, and the Member or User should
not expect, that the Member’s or User’s information or
communications of any type will remain private.
Supplementation of Information
In order for this website to properly
fulfill its obligation to our customers, it may be necessary for us to
supplement the information we receive with information from 3rd party
sources.
Special Offers
We send all new members a welcoming email to
verify password and username. Established members will occasionally
receive information on products, services, special deals, and a
newsletter. Out of respect for the privacy of our users we present the
option to not receive these types of communications. Users who no longer wish to receive our
newsletter or promotional materials may opt-out of receiving these
communications by replying to unsubscribe in the subject line in the
email or email us at info@completechocolate.com
Site and Service Updates
We also send the user site and service
announcement updates. Members are not able to un-subscribe from service
announcements, which contain important information about the service. We
communicate with the user to provide requested services and in regards
to issues relating to their account via email or phone.
Correcting/Updating Personal
Information
If a user’s personally identifiable
information changes (such as your zip code), or if a user no longer
desires our service, we will endeavor to provide a way to correct,
update or remove that user’s personal data provided to us. This can
usually be done at the Contact information page or by e-mailing
or calling our Customer Support.
